Return Exchange Policy
Thank you for choosing Pratap sons for your shopping needs. We aim to provide you with the best products and services. If for any reason you're not satisfied with your purchase, we offer the following return options:
*Returns for a Coupon Credit*
You have 3 days from the date of receiving your product to initiate a return for a coupon credit. Please follow these steps:
*For USA Orders:*
PLEASE NOTE, WE ONLY ACCEPT RETURN WITHIN 3 DAYS AFTER DELIVERY.
- Fill out the Return Form provided with your order, indicating whether you are requesting a coupon credit.
- Contact our Customer Service team at +91 7728922221 or Help@pratapsons.comto enquire for the return. Provide your order number and let us know what you need in exchange.
- Secure the packaging of the item(s) you wish to return, along with the original packaging and any included accessories.
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Send the package via a courier service of your choice to the following address:
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Puneet Modi
155 N. Michigan Ave
Appt #904
Chicago, IL 60601
*Ensure that the following address is securely pasted on the returns box*
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- Please retain the courier receipt as proof of shipment.
*Processing Time*
Please allow up to 10 working days from the date we receive your returned item(s) for us to process your return and issue the coupon credit. We will notify you via email once the return has been processed.
*Conditions for Returns*
- The item(s) must be unused and in their original condition with all tags and labels attached.
- We do not accept returns for items that are damaged due to misuse, neglect, or improper care.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
- We only accept the returns within 3 days after delivery.
*How to use the Credit Note*
- Once you receive the credit note code from us, you can apply it on our website at the checkout page, after the checkout page, you have to apply the credit note code in the ‘COUPON CODE’ section and click on ‘APPLY’.
- You will see the discount code will immediately be reflected and the amount will be deducted in the total as per your given discount amount.
If you have any questions or need further assistance, please don't hesitate to contact our Customer Service team.
Note: We do not offer any return or exchange for the Free Item.
Customers may return products for a refund or exchange if they are faulty due to manufacturing defects or our error. However, we request that returns for the same issue are limited to two times to ensure efficient resolution and maintain product quality.