Refund Policy

Refunds at a glance

Damaged, defective, or wrong item delivered: email photos to help@pratapsons.com within 72 hours of delivery and receive a replacement or a full refund to your original payment method — including all shipping, at no cost to you. Processed within 7 working days of approval.

Changed your mind (Ready-to-Ship items): return within 14 days of delivery for a full refund to your original payment method. Items must be unworn, unwashed, with all tags attached. A flat USD 30 return shipping fee is deducted from your refund. Refunds are issued within 7 working days of your item reaching our warehouse and passing inspection.

Made-to-Order & stitched pieces: crafted to your measurements and not eligible for return or refund (except defects, always covered above). Cancellations accepted within 24 hours of ordering.

Clearance items: final sale — no returns or refunds, except defective-on-arrival items, which are always covered.

Lost in transit: if FedEx confirms a package as lost, choose a full reshipment or a full refund. You will never carry the cost of a parcel that didn't arrive.

To start any return or refund, email help@pratapsons.com with your order number. We respond within 1 business day. See our Returns & Exchanges page for full details.